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The CBT Space Privacy Notice

 

This privacy notice explains how The CBT Space collects, uses and protects your personal information.

 

How We Use Your Information (In Simple Terms)

 

At The CBT Space, your privacy is taken seriously.

 

In order to provide CBT therapy, we need to collect some personal information about you. This includes basic details such as your name and contact information, as well as information about your mental health and wellbeing.

 

This information is used to:

  • understand your needs

  • provide safe and effective therapy

  • communicate with you about appointments

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Your information is kept confidential and stored securely using password-protected systems and encrypted devices where appropriate. In some cases, information may be discussed in clinical supervision to ensure you receive the best possible care. This is done without identifying details wherever possible.

 

We will only share your information with others (such as your GP) with your explicit consent, unless there is a legal or safeguarding obligation to do so. You have the right to access, update or request deletion of your data at any time.

 

If you have any questions about how your information is used, please feel free to get in touch.

 

Contact Details

 

The CBT Space
The Studio, Little Bicton Place
Exmouth, Devon, EX8 2SS

Tel: 07762 838750
Email: sian@thecbtspace.com

 

What Information We Collect, Use, and Why

 

Personal Information

 

We may collect and use the following personal information:

  • Name

  • Contact details (email, phone number, address)

  • Emergency contact details (where appropriate)

 

This information is used to:

  • arrange appointments

  • communicate with you

  • provide therapy services

 

Special Category (Sensitive) Data

 

As part of providing CBT therapy, we may also collect and process sensitive personal data, including:

  • information about your mental health

  • information discussed during therapy sessions

  • assessment and outcome measures

 

This information is used to:

  • assess your needs

  • deliver safe and effective therapy

  • monitor progress

 

Lawful Bases for Processing

 

Under UK GDPR, we rely on the following lawful bases:

 

For providing therapy services:

  • Contract – to provide therapy services you have requested

  • Consent – where you have given permission

  • Provision of Health Care (Article 9(2)(h)) – for processing sensitive health-related information

 

Your Data Protection Rights

 

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict how your data is used

  • Object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time

 

Requests can be made using the contact details above. We will respond within one month.

 

Where We Get Personal Information From

 

We collect personal information:

  • Directly from you (e.g. enquiries, consultations, therapy sessions)

 

How We Store and Protect Your Information
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Your information is stored securely using:

  • password-protected devices

  • secure email systems

  • encrypted or secure client management systems (where applicable)

 

We take appropriate steps to protect your data from unauthorised access, loss or misuse.

 

Sharing of Information

 

Your information will be kept confidential.

 

However, in line with professional standards:

  • Information may be discussed in clinical supervision to support safe and effective practice. This is done anonymously wherever possible.

  • Information will only be shared with third parties (e.g. your GP) with your explicit consent, unless:

    • there is a risk of harm to you or others

    • there is a legal obligation to share information

 

How Long We Keep Information
​

  • Enquiry data (e.g. contact forms) will be retained for up to 1 month if no appointment is arranged

  • Clinical records will typically be retained for 7 years after the end of therapy, in line with professional guidelines

 

How to Complain

 

If you have concerns about how your data is used, please contact us first using the details above.

 

If you remain unhappy, you can contact the Information Commissioner’s Office (ICO):

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113
Web: https://www.ico.org.uk

 

Website Cookies

 

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Last Updated: April 2026

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